A GUIDE FOR HAPPY SHOPPING
Everything you need to know when you are shopping in Zagreb!
CROATIAN CURRENCY is the CROATIAN KUNA (HRK)
In stores, bars, restaurants you can pay ONLY in kuna.
1 euro = approx. 7,4 kuna; 1 US dollar = approx. 6,2 kuna
CROATIAN VAT (PDV)
Is 25% and is included in retail price.
TAX FREE SHOPPING
If you spend more than 740 Kn in a shop, ask for the Tax Free Form available in many stores carrying the Tax Free label.
In most stores you can pay with all major credit cards.
Most stores work shorter on Saturdays and many stores are closed on Sundays and National holidays.
In the center you will find numerous ATM machines. The limit you can withdraw in one transaction may vary from 1600 kn to 5000 kn.
EXCHANGE OFFICES & BANKS
The exchange rates in banks and exchange offices may vary. Exchange offices usually offer better rates than banks.
Certain brands and stores offer online and catalog orders. Please keep in mind that every web shop has individual terms & conditions, as well as shipping policies.
RECEIPTS, TAXES AND RETURNS
For every purchased item you should receive a receipt (keep it, especially if you want to return or exchange purchased items). Return policies may vary, so feel free to ask. Some stores for a returned product do not return money, but offer the option of exchanging your product for something else in the store. Croatian VAT (PDV) is 25% and it is included in the displayed price.
SHOPPING TIPS & TRICKS
In stores every item should have a clearly indicated price, with VAT (PDV) included, and if the item is on sale it should be marked as such.
We are not a culture of bargaining, but some shops offer a discount on cash payments!
Keep in mind that our salespeople are not assertive in their sales tactics, so do not be shy to ask for any information about the item you are interested in. They will be more than happy to assist you.
Do not forget to exchange your money from Monday to Saturday, because banks and exchange offices are not opened on Sundays and national holidays.